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Truth Pack

A Truth Pack is fromHello's name for the shared context document every AI agent works from — your ideal customer profile, brand voice, goals, and product facts. Instead of re-briefing each agent per task, the team edits one document; all eight specialists read it, so their output stays consistent.

Updated 8 Jul 20262 min readBy fromHello
Key takeaways
  • Truth Pack is fromHello's coined term — a single shared context document holding your ICP, brand voice, goals, and product facts.
  • All eight agents read the same Truth Pack, so strategy, copy, and experiments stay consistent without per-task re-briefing.
  • Humans edit it, agents read it: change the document once and every specialist works from the update.

What does a Truth Pack contain?

Four things, kept short enough to fit in every agent's working context: your ideal customer profile — who you sell to and why they buy; your brand voice — how you sound, with examples; your goals — the North Star metric and this quarter's priorities; and product facts — pricing, features, integrations, and what the product does not do. It is a reference sheet, not a knowledge base. If a fact is missing, agents are expected to ask rather than guess.

Why does shared context beat per-task prompting?

Per-task prompting means every request carries its own briefing, so eight agents accumulate eight slightly different pictures of the company. Drift follows: the copywriter's tone contradicts the onboarding emails, the analyst optimizes a metric the strategy dropped last month. A shared document gives every agent the same source of truth on every task — the same reason human teams write briefs instead of re-explaining the company in every meeting, except agents actually re-read it every time.

The Truth Pack and the three kinds of context it carries.

Who edits the Truth Pack — humans or agents?

Humans edit it, agents read it. That division is deliberate: the document is where you steer the team, so it stays under human control even when the AI growth team runs autonomously. Agents can propose edits — a data analyst noticing your real customers differ from the written ICP — but a person approves the change. Agent orchestration then ensures every specialist works from the updated version on their next task.

Why it matters for a two-person team

Without a shared context document, you are the context — answering the same positioning and pricing questions in every prompt, eight times over. Writing the Truth Pack takes about an hour. After that, redirecting the whole team means editing a paragraph, not re-briefing eight roles. It is the cheapest management tool a small team gets: one document, edited occasionally, standing in for the alignment meetings you do not have time to run.

FAQ

Common questions

  • Is 'Truth Pack' a standard industry term?

    No. It is fromHello's coined name for its shared context document. The underlying idea — one brief read by every agent — exists in other multi-agent systems under names like 'system context' or 'brand memory', but 'Truth Pack' is specific to fromHello.

  • Truth Pack vs system prompt: what's the difference?

    A system prompt configures one model for one conversation and usually mixes behavior rules with company facts. A Truth Pack holds only the company facts, lives outside any single conversation, and is read by all eight agents. Each agent keeps its own role instructions; the Truth Pack is the shared part.

  • How often should you update a Truth Pack?

    Whenever a fact changes: pricing, positioning, quarterly goals. A stale Truth Pack is worse than none, because agents will repeat outdated facts with confidence. A monthly review plus an edit at every launch is a reasonable rhythm.

  • What happens if the Truth Pack is wrong?

    Agents inherit the error consistently: every email, experiment, and report repeats it. That is the trade-off of shared context — one edit fixes eight agents, and one mistake misleads eight. Keep it short and keep it reviewed.

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